Frequently asked questions
- Why don't you accept credit cards?
- Card processors do not serve research chemical suppliers. This is true across the industry, not specific to us. We take payment by Zelle. Ordering is not open yet; when it opens, you'll receive an order number and payment details immediately after checkout.
- How do I pay?
- Ordering is not open yet. When it opens: you'll submit an order and get an order number plus payment details on screen and by email. You send the exact total by Zelle, including your order number in the memo — that's how we match your payment to your order. Once it clears, we ship.
- What happens after I pay?
- We confirm receipt, then pack and ship — usually the next business day. You'll get tracking by email. If you haven't heard from us within 4 business hours of sending payment, email support@nutricovery.com.
- How long does shipping take?
- Orders ship via USPS Priority Mail the next business day after payment clears. Delivery is typically 2–3 business days after that. Tracking is included on every order.
- How much is shipping?
- $15 flat, and free on orders of $200 or more.
- Do you ship outside the United States?
- No. We ship within the US only.
- Is my order packaged discreetly?
- Yes. Plain outer packaging with no product or company branding on the exterior.
- What if my package is lost or damaged?
- Email support@nutricovery.com with your order number. We'll replace the order or refund it.
- Can I return an order?
- Unopened, unused vials can be returned within 30 days of delivery — email us first for return instructions. We can't accept returns on opened vials, for safety reasons.
- What is a Certificate of Analysis?
- An independent laboratory's analysis of a specific lot. Ours are done by Optiq Health Labs and published on this site before that lot ships. You can view them on any product page or on the COA page. Each certificate carries a QR code that opens Optiq Health Labs's own copy of the report, so you can confirm a result with the lab rather than with us — the COA page links the same copy for every certificate.
- How should I store these?
- Store sealed vials protected from light — refrigerated for short-term, frozen for longer-term. After reconstitution, keep refrigerated. See the reconstitution guide.
- Do you offer discount codes?
- Occasionally. Join the email list and you'll hear about them.
- Can I order by email instead?
- Yes. Email support@nutricovery.com with what you'd like and we'll take it manually.
- Are these safe to use?
- These products are supplied for laboratory research use only and are not for human or veterinary use. We do not provide guidance on use in humans or animals, and nothing on this site should be read as such.