Shipping & Returns

Processing

Orders are packed and shipped the next business day after payment clears. Orders are fulfilled in the order payment is received.

If something will take longer, we'll email you.

Carrier and delivery

We ship via USPS Priority Mail, typically 2–3 business days in transit. Tracking is included on every order and emailed to you when your order ships.

Shipping cost

• $15 flat on orders under $200
• Free on orders of $200 or more

Calculated after any discount is applied.

Where we ship

United States only. We do not ship internationally.

Certain destinations may be restricted. If yours is, you'll be told at checkout before you place your order.

Packaging

Orders ship in plain outer packaging with no product or company branding on the exterior. Vials are packed to protect against impact.

Lost or damaged packages

If your order is lost in transit or arrives damaged, email support@nutricovery.com with your order number. We will replace the order or refund it — your choice.

Please contact us within 14 days of the delivery date, or of the expected delivery date if the package never arrived.

Returns

Unopened, unused vials may be returned within 30 days of delivery. Email support@nutricovery.com first for return instructions — returns sent without prior contact may not be processed.

We cannot accept returns on opened vials, for safety and integrity reasons.

Return shipping is the customer's responsibility unless the return is due to our error. Refunds are issued by the same method payment was made, within 5 business days of receiving the return.

Refused or undeliverable shipments

If a package is refused or returned as undeliverable due to an incorrect address, we'll refund the order less shipping costs once it's back with us.

Wrong item received

Email support@nutricovery.com with your order number and we'll send the correct item and cover return shipping.

Questions

support@nutricovery.com — answered within 4 business hours.